Frequently asked questions
- Browse our selection of frames and lenses.
- Click "Add to Cart" for the items you want.
- Proceed to checkout, enter your details, and complete your payment.
We accept major credit/debit cards as well as PayPal.
We will be accepting insurance soon, in the meantime you can submit for "out-of-network" reimbursement
You can:
- Enter your prescription manually.
- Upload a photo of your prescription.
- Email it to us at orders@keralink.com with your order number.
Yes, we offer clear, blue-light, and sunglasses lenses without prescription.
You’ll need an updated prescription. Check with your optometrist to renew it.
Standard shipping takes 7-10 business days. Expedited shipping options are available.
We currently do not. Stay tuned for international shipping updates!
Yes, tracking details will be emailed once your order ships.
We offer a 14-day hassle-free return policy. Items must be in original condition. Custom lenses are non-refundable.
Follow the prompts in the Chat
Yes, exchanges are available within 14 days. Use the chat to begin the process.
Our frames come in various materials, including acetate, metal, and titanium.
Yes, blue-light-blocking lenses are available for all frames.
- Email: help@keralink.com
- Phone: 1-443-863-6383 (7 am – 11 pm ET)
- Live Chat: Available 24-7
